Shipping & Delivery Policy
Last Updated: October 31, 2025
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from Spicywinds.com.
By placing an order, you agree to the terms outlined below.
1. Order Processing Time
All confirmed orders are processed and prepared for dispatch within a specific timeframe:
- Orders ship within 1–3 business days following the confirmation of payment.
- Business days are Monday through Friday, excluding public holidays.
- Orders placed on weekends or holidays will begin processing on the next business day.
2. Estimated Delivery Time
Once an order has been shipped, the estimated delivery time is as follows:
- Orders usually arrive within 3–7 days from the date of shipment.
Please note that this is an estimate, and actual delivery times may vary based on your shipping address, courier service, and local conditions.
3. Shipping Charges
- Shipping and handling charges are displayed at checkout.
- The shipping cost is calculated based on the size, weight, destination, and chosen shipping method.
- You will see the final total cost before completing your purchase.
4. Tracking Your Order
Once your order has been shipped, you will receive an email notification containing the tracking details.
You can use the provided tracking number to monitor your package’s progress with the designated courier service.
5. Damaged Packages
We take utmost care in packaging our products, but transit damage may occasionally occur.
- Report any damaged packages within 24 hours of delivery.
- If you receive a damaged package, please:
- Take clear photographs of the package and damaged items.
- Contact us immediately with your order number and photos.
We will assess the situation and advise the next steps, which may include a replacement or refund.
6. Delivery Delays
While we strive to ensure timely delivery, certain external factors may cause delays, including but not limited to:
- Severe weather conditions
- Acts of nature
- Courier operational issues
- National or state holidays
- Unforeseen transport disruptions
Spicywinds is not liable for delays beyond our control.
However, we will assist you in tracking your package and escalating issues with the courier whenever possible.
